Terms & Conditions
By confirming a booking with Chef Wesley, you agree to the following:
1. Booking & Deposit
To secure your dates, Chef Wesley requires a written confirmation (email or WhatsApp) along with a 50% deposit.
The remaining balance is due as follows:
Holiday Chef Service (multi-day bookings): 7 days before the first service
Private Dining (one-day events): 72 hours before the event
2. Cancellations & Refunds
All cancellations must be made in writing.
More than 14 days before your booking: deposit is fully or partially refundable, depending on any costs already incurred (such as ingredients or special orders).
7–14 days before: 50% of the total booking value is refundable
Less than 7 days / last-minute cancellations: deposit non-refundable
Note: Ingredients may already be purchased and will be deducted where applicable.
Client Conduct and Mutual Respect
We provide a professional, courteous service and ask the same in return. This applies to all communication with the Chef and any staff engaged for your booking — waiting staff, sous chefs, and assistants — whether in person, by telephone, email, or messaging, and both before and during the engagement.
The Client is responsible for the conduct of their guests and any other persons present at the venue during the service.
We reserve the right to decline or terminate a booking, without further obligation, in the event of abusive, aggressive, threatening, discriminatory, or persistently disrespectful conduct directed at the Chef or any member of the service team. Where a booking is terminated on these grounds, the cancellation terms set out above shall apply and any deposit or cancellation charge shall remain due.
Where such conduct occurs on site, the Chef will, where it is safe and practical to do so, raise the matter with the Client and allow a reasonable opportunity for it to be resolved. If it continues, or where the conduct is such that continuing is not reasonable, the Chef may withdraw from the premises. In that event no refund will be issued and the full booking fee shall remain payable. Where the Chef withdraws, the Client remains responsible for the safe return of any equipment belonging to the Chef.
Nothing in this clause limits the Client's right to raise a genuine complaint about the standard of service, which we will always address promptly and in good faith.
3. Last-Minute Bookings
Last-minute bookings are welcome, but subject to availability and ingredient sourcing.
Full payment may be required in advance
Menu options may be more limited
4. Guest Numbers & Changes
To ensure a smooth service, Chef Wesley asks that final guest numbers and all dietary requirements are confirmed at least 72 hours in advance.
If guest numbers increase, Chef Wesley will accommodate where possible and adjust pricing accordingly
If guest numbers decrease, the original agreed fee remains applicable if the ingredients have already been purchased.
5. Pricing & Ingredients
All prices are quoted in EUR and may be subject to IVA (VAT).
Grocery and ingredient costs are charged separately
Travel to locations beyond 30 km from Palma de Mallorca may include a small supplement, confirmed in advance
6. Allergies & Dietary Requirements
All allergies, intolerances, and dietary preferences must be communicated clearly at the time of booking and reconfirmed 72 hours before service.
Severe allergies must be disclosed in detail
While Chef Wesley follows strict preparation practices, a completely allergen-free environment cannot be guaranteed in private kitchens
7. Kitchen Requirements
Clients are responsible for providing a clean, functional kitchen with adequate fridge and storage space.
Chef Wesley may request photos of the kitchen or arrange a pre-inspection (if needed) to confirm the condition
Chef Wesley will leave the kitchen clean after each service
8. Liability
Chef Wesley is fully insured. Liability is limited to the total amount paid for the service.
No responsibility is accepted for issues arising from undisclosed allergies, external food brought by guests, or circumstances beyond control (force majeure).